hbajl's Privacy Policy

What Information We Collect

hbajl collects the following types of information to provide services to its players. Each piece of information is used for a specific purpose, and we do not collect any information that is not necessary.

1.1 Information You Provide Directly

When you create an account or use services on hbajl, we collect the following information:

• Full name and date of birth (for age verification).
• Email address and contact details.
• A copy of your national ID card or other documents for identity verification.
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for transaction purposes).
• Any other information you choose to provide.

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and browser type.
• Device information: operating system, device model.
• Site browsing history and click data.
• Information collected through cookies and similar technologies.
• Gaming activity and betting history.

Purpose of Data Use

hbajl uses your information for the following lawful purposes. No information is used outside of these purposes.

2.1 Service Delivery and Management

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide gaming services, bonuses, and promotional offers.
• To verify your identity and age.

2.2 Security and Legal Compliance

• To prevent fraud, money laundering, and other illegal activities.
• To ensure the security of your account and funds.
• To comply with responsible gaming guidelines.
• To fulfill applicable legal obligations.

2.3 Service Improvement and Communication

• To inform you about relevant offers and updates.
• To provide customer service and support.
• To improve platform performance and user experience.
• To resolve and analyze technical issues.

Data Security Measures

hbajl applies industry-standard technologies and practices to protect your personal and financial information. Our security framework is as follows:

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Your password is stored in encrypted form — we can never view your password directly.
• Two-factor authentication is available for account access.
• Regular security audits and technology updates are carried out.
• Internally, only authorized staff have access to the information they need.
• Automated monitoring systems are active to detect suspicious activity.

However, it is not possible to guarantee complete security of data transmitted over the internet. We advise you to use a strong and unique password and to never share your login details with anyone.

Sharing Information with Third Parties

hbajl does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, in certain situations some information may need to be shared:

4.1 Service Partners

Information may be shared with trusted service providers to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and technology infrastructure providers. These partners receive only the information necessary to provide specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide information in response to a court order, a request from a regulatory authority, or a requirement from law enforcement. In such cases, we provide only the information that is legally required.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner. However, the protections of this Policy will continue to apply in such cases and you will be notified in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hbajl platform to improve your experience and to operate services correctly.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, the site does not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve services by analyzing how the site is used.
• Session Cookies: Used to keep your login session active and are deleted when the browser is closed.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

Data Retention Period

hbajl retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:

• All necessary information is retained for as long as your account is active.
• Even after an account is closed, data may be kept for a specified period to meet legal obligations.
• Records of financial transactions may be kept for an extended period for audit purposes.
• Information collected for marketing purposes is deleted as soon as you withdraw your consent.
• Fraud prevention records may be kept long-term, such as information on permanently banned accounts.

Your Rights

As an hbajl user, you have certain important rights over your own information. We fully respect these rights.

7.1 Access and Correction

You may request to know what information hbajl holds about you at any time. If any of your information is incorrect, you can correct it directly from your account or through our support team.

7.2 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or security reasons, in which case we will explain this to you in detail.

7.3 Withdrawal of Consent

You may withdraw the consent you have given for marketing communications at any time. This will not affect data processing carried out on the basis of your prior consent. This request can be made by emailing our support team.

7.4 Complaints

If you have any concerns or complaints about how your information is handled, please contact us directly. We will try to resolve the matter within a reasonable time.

Protection of Minors

hbajl strictly provides services only to those who are 21 years of age or older. We do not knowingly collect any personal information from minors.

Age verification during registration is mandatory. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately and the account will be closed.

If you believe that a minor is using our platform, please notify our support team immediately.

Changes to the Policy

hbajl reserves the right to update or amend this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• You will be informed of the changes when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. If you do not agree with the changes, please contact our support team.

International Data Transfers

hbajl uses global technology infrastructure, which means your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that:

• The destination country or service provider has adequate data protection measures in place.
• Data is transferred in an encrypted state.
• Third-party service providers are contractually obligated to comply with our privacy standards.